The Yellow Creek Retreat

How can a spa package be booked?
Spa packages must be booked by calling 330-665-2555, as they are not available for online booking.

Can spa packages be customized?
Yes, spa packages can be enhanced with specially curated add-ons. If you can't find the perfect package, we can fully customize one for you. Call our spa coordinator at 330-665-2555 for assistance.

Can a gift card or spa package be added to a recipient’s account?
Yes, call 330-665-2555, and a spa coordinator will assist in adding the gift to the recipient’s account.

What is the gratuity policy for packages?
Gratuity is not included with gift cards or spa packages but can be added at checkout for a seamless experience for the gift recipient.

Are gift cards wrapped?
Gift cards arrive in a luxury magnetic gift box, tied with a satin ribbon.

Are e-gift cards available?
Yes, e-gift cards can be purchased here.

Can gift cards be purchased for a specific dollar amount?
Yes, gift cards in specific dollar amounts can be purchased here.

Are gift cards or spa packages valid for any service?
Yes, gift cards or spa packages purchased for a specific service/package are always valid for their dollar amount toward any service or product.

Do gift cards expire?
Gift cards are valid for 5 years from the date of purchase and are non-refundable.

Can gift cards be replaced if lost or stolen?
Gift cards cannot be replaced if lost or stolen.

Are there special add-ons available?
Yes, specially curated add-ons are available to enhance your spa experience. These are listed under each spa package description.

Can discounts be used with a gift card?
No discounts are valid when redeeming a gift card issued from The Spa at Yellow Creek.

What is the refund policy for gift cards, spa packages or service series?
Spa packages, gift cards or treatment series are non-refundable. Prices and terms are subject to change without notice.